Do you need routine information about claims, eligibility or authorization status? You can call our Voice Response Unit (VRU) 24 hours a day, seven days a week.

The VRU is a fully automated tool that offers quick and easy information over the phone. Call to check:

• Coverage and benefits
• Effective dates
• Group numbers
• Claims status
• Authorization information

Since the system is automated, you’ll get answers fast. You won’t need to speak with a representative. 

How to reach the VRU

• For BlueCross BlueShield of South Carolina member information, call: 
  • South Carolina - 800-868-2510 
  • Columbia/Lexington Area - 803-788-8562 
  • Out-of-State - 800-334-2583
• For BlueCard^® member information call 800-676-BLUE (2583).
• For State Health Plan member information call 800-444-4311.
• For Federal Employee Program member information call 888-930-2345.

See our VRU Guide for information you'll need and tips on navigating menu options.