Talk With Us Online Through STATchat

Need more information about claims status or eligibility? Or do you have questions regarding a pending precertification request? STATchat is a fast, free and simple way to talk with a provider services representative through the My Insurance Manager^SM online provider tool. 

STATchat is available in certain situations, such as after you’ve searched online for an answer to a claims status or eligibility question. You also can access STATchat through various screens when you update existing authorization requests. When STATchat is an option, you’ll see a “Connect” button at the top of the page. Click “Connect” to speak with the next available agent. 

Please limit use to only one issue per call, so we can continue to deliver prompt service to all of providers.

STATchat System Requirements

To use STATchat, you must have:

• Adobe Flash Player
• A current version of Adobe Flash Player
• A compatible web browser, such as Microsoft Internet Explorer 10 or EDGE^® or Google Chrome^®
• A headset (recommended) or standalone microphone and speakers connected to your computer

Consider these technical tips as well:

• If you’re experiencing audio problems, make sure your headset is plugged in and the volume is turned up. 
• Check your firewall settings. You should allow outgoing UDP to the public internet from the browser using STATchat. Allow return traffic in response. 
• If your router includes SIP Application Level Gateway (ALG) function or Stateful Packet Inspection (SPI), disable both of these functions for the *.twilio.com domain. 
• For each concurrent call, allow WebRTC: 8 kB/s. This doesn’t scale based on bandwidth. On browsers using Flash, fallback bandwidth requirement is 6 kB/s. 
• For lower-end computer hardware, we recommend USB headsets, rather than 3.5 mm jack headsets. These will allow you to bypass the native soundboard. For machines with a higher-end integrated soundboard, the 3.5 mm connection may be fine.

Port Requirements

Technical Assistance

We have a technical team ready to assist with your STATchat conversion. Call 855-229-5720 for help. We look forward to hearing you loud and clear!